FAQ

Since we do not have garments ready-made meaning every garment is custom made and hand sewn one by one to fit each customer's specific size, height, color request and shape, orders can take 2-4 weeks to be completed depending on the current volume of orders. Ready to ship gowns take 2-3 days.

After completion you will receive a confirmation email letting you know your order has been shipped along with your tracking number. Please allow 2-5 business days for your order to arrive after confirmation.

A consultation is a meeting between designer Alexis Jones and customer in which all details for a custom garment. The 1hr appointment covers: -color, style, shape, trim measurments are taken fabrics are chosen contract will be signed deposit of half the amount will be paid followed by receipt

Wedding/Bridal gowns require a 3-6 month processing time. Further details will be discussed prior to ordering. Please click the Bridal tab under Custom Inquiry for more information.

Prom season usually begins for Alexis J Collection October 1st each year so the sooner after that date the better. Due to such a high volume in custom prom request please set your consultation at least 2-3 months in advance to the prom date. We do except a limited number of custom requests so please don't wait until the last minute.

Please schedule at least 1 month in advance. See Special Occasion section under Custom Inquiry Tab for more details.

Due to every piece being custom made to client's specific preferences and measurements all sales are FINAL. NO REFUNDS & NO EXCHANGES. If you have a problem with an error on our part, (ex. wrong color/design etc) please contact us and we will assist you alexisjcollection@gmail.com

Please visit our size chart for instruction on how to take your own measurements.